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Shipping Policy

Shipping Policy 

Shipping Information

a) Hecate's Shop ships to locations within the United Kingdom.

b) Orders are typically processed within 1-2 business days and shipped via Royal Mail, Evri, DPD or another reputable carrier.

c) Shipping rates vary depending on the weight and destination of the order, and are calculated at checkout.

Delivery Times

a) Delivery times may vary depending on the destination of the order and the shipping method selected at checkout. b) Orders are typically delivered within 2-5 business days.  

c) Delivery times are estimates only and are not guaranteed.

Tracking and Delivery Confirmation

a) We provide tracking information for all orders shipped via Evri or another carrier that offers tracking.

b) Once your order has shipped, you will receive an email with tracking information and delivery confirmation.

c) If you have any questions or concerns about the status of your order, please contact us at info@hecates.shop.

 

Shipping Restrictions

a) Hecate's Shop complies with all UK laws and regulations regarding the shipping of products.

Lost or Damaged Packages

a) Hecate's Shop is not responsible for lost or damaged packages once they have been shipped.

b) If your package is lost or damaged during shipping, please contact the carrier to file a claim.

c) If you have any questions or concerns about lost or damaged packages, please contact us at info@hecates.shop.

 

Returns and Refunds

a) We accept returns and provide refunds for damaged or defective products, or products that do not match the description on our website.

b) If you need to return a product, please contact us at info@hecates.shop to initiate the return process.

c) We do not provide refunds for products that have been opened or used, or for shipping costs.

 

  1. Contact Us If you have any questions or concerns about our shipping policy, please contact us at:

Hecate's Shop Email: info@hecates.shop

We will respond to your request or inquiry as soon as possible.

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