top of page

Refund Policy

Returns and Refunds Policy

a) Hecate's Shop accepts returns for damaged or defective products, or products that do not match the description on our website.

b) If you need to return a product, please contact us at info@hecates.shop to initiate the return process.

c) You must contact us within 14 days of receiving the product to initiate a return.

d) Products must be returned in their original packaging and in new, unused condition.

Refund Policy

a) If your return is approved, we will issue a refund to your original method of payment.

b) We do not provide refunds for shipping costs.

c) Refunds may take up to 10 business days to process.

Exchange Policy

a) Hecate's Shop offers exchanges for products.

b) If you wish to exchange a product, you must return the original product for a refund and place a new order for the desired product.

Non-Returnable Products

a) Some products may not be eligible for returns or refunds, including: i. Gift cards ii. Personalised or customised products iii. Products that have been opened or used

 

Return Shipping

a) Customers are responsible for the cost of return shipping, unless the product is being returned due to damage or defect.

b) We recommend using a tracked shipping method to ensure safe and timely delivery of the returned product.

c) Hecate's Shop is not responsible for lost or damaged packages during the return shipping process.

Cancellation Policy

a) If you wish to cancel an order, please contact us at info@hecates.shop as soon as possible.

b) If your order has not yet shipped, we will cancel the order and issue a full refund.

c) If your order has already shipped, you must initiate a return in accordance with our returns policy.

 

Contact Us If you have any questions or concerns about our returns policy, please contact us at:

Hecate's Shop Email: info@hecates.shop

We will respond to your request or inquiry as soon as possible.

bottom of page